THE SINGLE COMPETITIVE ADVANTAGE ANY
ORGANISATION DEFINES FOR ITSELF IS... SERVICE.
The primary challenge for service providers is to meet a customer's wants, while at the same time uncovering their needs. Being able to differentiate between needs versus wants can make a world of difference between average service results and outstanding service results. Situational Service®
Situational Service® is grounded in common sense approaches to meet and exceed service standards. By extending the application of the Situational Leadership® Model, participants of Situational Service® will learn valuable techniques for making those moment-to-moment decisions that result in truly outstanding service. There are a variety of service styles to select from, the key is understanding which style to adapt according to the demands of each situation encountered.

During this programme, participants will:
®
  • Deal with real work issues
  • Focus on front-line goals and objectives
  • Learn a common sense model to better apply concepts they already know about their customers and their jobs
  • Gain new insights about themselves and the influence they have with customers
 
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