THE
SINGLE COMPETITIVE ADVANTAGE ANY
ORGANISATION DEFINES FOR ITSELF IS... SERVICE.
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The primary challenge for service providers is to meet a
customer's wants, while at the same time uncovering their needs.
Being able to differentiate between needs versus wants can make
a world of difference between average service results and
outstanding service results.
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Situational Service®
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Situational Service® is grounded in common sense approaches to
meet and exceed service standards. By extending the application
of the Situational Leadership® Model, participants of
Situational Service® will
learn valuable techniques for making those moment-to-moment
decisions that result in truly outstanding service. There are a
variety of service styles to select from, the key is
understanding which style to adapt according to the demands of
each situation encountered.
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During this programme, participants will: |
- Deal with real work issues
- Focus on front-line goals and objectives
- Learn a common sense model to better apply concepts they already know about their customers and their jobs
- Gain new insights about themselves and the influence they have with customers
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